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MeduMaZe.com Terms and Conditions

Type of website: Ecommerce. Effective date: 31st day of March, 2024
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These terms and conditions (the "Terms and Conditions") govern the use of www.medumaze.com (the "Site"). This Site is owned and operated by Xenofate Limited. This Site is an ecommerce website. 

 

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

 

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

 
Intellectual Property

All content published and made available on www.medumaze.com is the property of Xenofate Limited and the Site's creators. This includes, but is not limited to, images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

 
Acceptable Use

As a user of www.medumaze.com, you agree to use our Site legally, not to use www.medumaze.com for illegal purposes, and not to:

  • Harass or mistreat other users of our Site 

  • Violate the rights of other users of www.medumaze.com

  • Violate the intellectual property rights of the Site owners or any third party to the Site 

  • Hack into the account of another user of the Site, or 

  • Act in any way that could be considered fraudulent. 

If we believe you are using www.medumaze.com illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to www.medumaze.com. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

 
Sale of Goods And Services

These Terms and Conditions govern the sale of goods and services available on www.medumaze.com. The following goods are available on our Site:

  • MeduMaZe® materials (physical and downloadable) 

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

The following services are available on our Site:

  • MeduMaZe® Facilitators Kit 

The goods and services will be paid for in full when the order is placed.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

 
Payments

We accept the following payment methods on our Site:

  • Credit Card 

  • PayPal

  • Apple Pay 

  • Debit Card. 

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument. 

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If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

 
Shipping and Delivery

When you purchase goods from www.medumaze.com, the physical goods will be delivered via Standard delivery by Royal Mail. Electronic goods will be delivered via digital download. 

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and Bank Holidays.

You will be required to pay shipping charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. 

If you purchase goods from us for delivery to a destination outside the United Kingdom, your purchase may be subject to import duties and taxes applied by the destination country, although this is unlikely since the goods will be clearly identified as printed materials on the Customs Declaration. However, you are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

 
Right to Cancel and Receive Reimbursement

If you are a customer living in the United Kingdom or the European Union, you have the right to cancel your contract to purchase goods and services from us within 14 calendar days without giving notice. The cancellation period:

  • Will end 14 days from the date of purchase when you purchased digital content that was not supplied on a tangible medium 

  • Will end 14 days from the date of purchase when you purchased a service 

  • Will end 14 days from when you receive, or someone you nominate receives, the goods that you purchased on a single day, whether or not they are delivered separately or together 

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at info@medumaze.com. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.

The right to cancel does not apply to:

  • Goods or services that we cannot control and that may change during the cancellation period, for example shipping costs  

  • Custom or personalised goods, such as bespoke training or MeduMaZe® cards  

 
Effects of Cancellation 

If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods, including shipping of physical goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

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We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.

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If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment.

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If you provide express consent to the supply of digital content during the cancellation period and acknowledge that your right to cancel the contract is lost by the supply of digital content during the cancellation period, you will no longer have a right to cancel the contract.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement. 

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

 
Refunds

Refund requests must be made within 14 days after receipt of your goods.

Refunds do not apply to the following goods:

  • Digital downloads. 

 
Returns

Returns of physical goods can be made by mail. To return goods by mail, follow the following procedure: use appropriate packaging for all physical materials and return to sender via standard mail.

 
Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

 
Limitation of Liability

Xenofate Limited and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the www.medumaze.comSite.

 
Indemnity

Except where prohibited by law, by using www.medumaze.com you indemnify and hold harmless Xenofate Limited and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the United Kingdom.

 
Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions, if you and Xenofate Limited are unable to resolve any dispute through informal discussion, then you and Xenofate Limited agree to submit the issue first before a non-binding mediator and to an arbitrator, in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Xenofate Limited.

Notwithstanding any other provision in these Terms and Conditions, you and Xenofate Limited agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement. 

 
Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

 
Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

 
Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows: info@medumaze.com.

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You can also contact us through the feedback form available on our Site.

Effective Date: 31st day of March, 2024

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Cancellation Form

If you want to cancel your contract of sale with us you may use this form and email it back to us at the address below. 

 

To: info@medumaze.com

 

I hereby give notice that I cancel my contract of sale of the following goods or services: 

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

 

Ordered on: ______________________________________ 

 

Received on: ______________________________________ 

 

Customer name: ______________________________________ 

 

Customer address:

____________________________________________________________________________

 

______________________________________ 

 

Date: ______________________________________

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